Compensation and Refund Policy

After every purchase transaction from Petalo, the comfort and satisfaction of the customer remains our focus. We consider the customer's opinions after the completion of the order, and in the rare event of an error or any kind of issue with the received order or services, the customer will be compensated by sending the correct request, and in the event that there is no need for an alternative request, the money will be refunded to the customer through the most convenient method available.
In the event that you encounter a problem with the order, please connect the support team at Petalo within the first 24 hours, so that we can provide several fast solutions that ensure the provision of quality that is no less than expected.
In the event that your gift or request is delayed beyond the expected period, do not hesitate to contact the Petalo team to examine the problem quickly so that we can help you, as the issue must be fixed by Petalo until compensation measures are taken.
In the event that the issue resulted due to an incorrect entry of the recipient's information by you, you will be held responsible for the error, and there will be no measures taken to return and recover the funds. The same applies if the recipient rejects the gift send so Petalo will not be held liable.
Please enter accurate information that matches the information entered upon purchase in the event of a bank refund to avoid any subsequent complications. The refund process up to 23 hours until all information and data is confirmed.

Cancellation Policy

In the event that the order is cancelled, we will need you to inform us at least one day before the delivery date, that is, before the start of processing and transportation, so that we can attempt to refund your money. However, despite the timely attempts, there is a high possibility that the money will not be refunded as we begin processing and preparing your order as soon as we receive it. In the case that the order cannot be fulfilled, we will cancel your order.

Reschedule Orders

In the event that something arises that forces you to postpone the order or change the time of the receipt, do not hesitate to contact the Petalo team, as we will do our best to reschedule your order. You can change the date of receipt during the first week of the request as long as we have not started processing it yet. If your request is among the urgent requests, you must inform us of changing the date of receipt at least 48 hours before the appointment to ensure quality and accuracy.

Return Policy

In the event that you receive the order and wish to return it due to a specific error or dissatisfaction with the product, please contact the support team at Petalo within the first 24 hours of receipt, and in this case please ensure that the product is unused and in the same condition it was received in, otherwise we will be unable to accept the return request due to product damage.
In the event that the product is returned in the condition in which it was received, the money will be returned to the customer after filling in their data.
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